Shipping Policy
Rat Out Pty Ltd supplies practical vermin-proofing, sealing, barrier and trade products from the Sunshine Coast, Queensland.
We ship orders throughout Australia using Australia Post and other suitable freight providers where required.
Order Processing
Orders are generally processed and prepared for dispatch within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Some larger, special-order or supplier-dispatched products may require additional handling time. Where this applies, we will contact you if there is likely to be a significant delay.
Shipping Within Australia
Shipping is available Australia-wide.
Shipping charges are based on factors including:
parcel weight
parcel dimensions
delivery location
product type
carrier requirements
The applicable shipping charge is shown at checkout before payment is completed.
Our current standard shipping rates include:
Shipping from $9.95 for smaller and lighter orders
$19.95 for many medium-weight orders
$44.95 for heavier parcels
Up to $79.95 for some remote, bulky or higher-cost delivery locations
These rates may vary where parcel size, weight, destination or carrier requirements fall outside the standard shipping tiers.
Rat Out may absorb small differences between the shipping amount charged to the customer and the final carrier cost.
Shipping Costs
All shipping prices displayed on the Rat Out website are in Australian dollars (AUD).
Where GST applies, it is included in the price shown at checkout.
The final shipping amount will always be displayed before you complete your order.
Delivery Timeframes
Delivery times depend on the destination and carrier service.
As a general guide, deliveries to metropolitan and regional areas may arrive within several business days after dispatch, while remote and rural locations may take longer.
Delivery timeframes provided by Australia Post or other carriers are estimates only and may be affected by:
peak delivery periods
weather events
public holidays
regional or remote delivery conditions
carrier network delays
Rat Out cannot guarantee an exact delivery date once an order has been handed to the carrier.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Customers can use the tracking information supplied by the carrier to monitor delivery progress.
Australia Post and Other Carriers
Australia Post is used for many Rat Out orders.
Where a product is bulky, heavy, supplier-dispatched or better suited to another freight service, Rat Out may use an alternative carrier.
The carrier selected may depend on:
destination
parcel size and weight
product type
freight availability
delivery efficiency
Heavy, Bulky and Oversized Products
Some products, including large rolls, mesh products, barrier systems and other bulky items, may require different freight arrangements from standard parcel shipping.
Where possible, the correct freight rate will be calculated and displayed at checkout.
If an order requires freight outside the available website shipping options, Rat Out may contact you before dispatch to confirm the most practical delivery method.
For large trade or commercial orders, customers are welcome to contact Rat Out before ordering to discuss freight options.
Remote and Rural Deliveries
Deliveries to remote and rural locations may attract higher freight charges because of carrier pricing and delivery requirements.
Where a remote-area rate applies, this will normally be reflected in the shipping options presented at checkout.
Delivery to some locations may also take longer than standard metropolitan delivery.
Multiple Products in One Order
Where multiple products are purchased together, shipping is calculated based on the combined parcel weight, dimensions and delivery location.
Combining products into one order may be more economical than placing several separate orders.
Supplier-Dispatched Products
Some products may be dispatched directly from a supplier or distribution partner.
Where this occurs:
the product may arrive separately from other items in the same order
tracking information may be issued separately
delivery timeframes may differ between items
The product listing or order communication will identify any special delivery arrangements where relevant.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your address carefully before submitting your order.
If you notice an error after placing an order, contact Rat Out as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Additional carrier charges resulting from an incorrect or incomplete address may be payable by the customer.
Authority to Leave and Safe Delivery
Where a carrier offers Authority to Leave or another unattended delivery option, the customer accepts responsibility for the parcel once the carrier records the delivery as completed.
Customers should consider whether the nominated delivery location is secure before selecting an unattended delivery option.
Failed Delivery or Returned Parcels
If a parcel is returned to Rat Out because of:
an incorrect or incomplete address
failure to collect the parcel
refusal of delivery
another issue outside Rat Out’s control
additional shipping charges may apply before the order can be resent.
Lost or Delayed Parcels
If your tracking information indicates that a parcel is significantly delayed or may be lost, please contact Rat Out.
We will assist with the carrier enquiry where possible.
Carrier investigations and delivery claims are subject to the carrier’s own processes and timeframes.
Damaged Parcels
If your order arrives damaged, please contact Rat Out as soon as reasonably possible.
Where possible, provide:
your order number
photographs of the external packaging
photographs of the damaged product
details of the issue
Please retain the packaging until the matter has been reviewed, as the carrier may require photographs or other evidence.
International Shipping
The Rat Out online store is primarily configured for delivery within Australia.
International orders may be considered on a case-by-case basis.
Customers requiring international delivery should contact Rat Out before ordering so that freight, customs requirements and any applicable import charges can be reviewed.
International customers are responsible for any customs duties, import taxes, clearance charges or other destination-country costs unless otherwise agreed.
Local Delivery
Rat Out may offer local delivery within parts of the Sunshine Coast from time to time.
Availability and any applicable conditions will be shown during checkout or confirmed directly with the customer.
Changes to Shipping Rates
Carrier prices and freight costs can change over time.
Rat Out may update shipping rates, delivery services or freight arrangements where necessary.
The shipping charge displayed at checkout at the time an order is placed is the amount that applies to that order unless a special freight arrangement is agreed separately.
Returns
Shipping-related returns are also subject to the Rat Out Returns Policy.
Please refer to the Returns Policy for information about change-of-mind returns, damaged products and other return conditions.
Contact
If you have questions about shipping, freight for a large order, remote-area delivery or a product with unusual dimensions, please contact Rat Out before ordering.
Rat Out Pty Ltd
Sunshine Coast, Queensland, Australia
Email: sales@ratout.com.au
Phone: 1300 728 688
Website: ratout.com.au