Privacy Policy
(Rat Out Pty Ltd.)

Last updated: [20 February 2026]

Rat Out Pty Ltd (“Rat Out”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, or request product information, samples, trials, or trade enquiries.

1) What we collect

We may collect the following types of personal information:

  • Contact details (name, email address, phone number)

  • Enquiry details (message content, project/application details, photos or files you upload)

  • Website usage data (pages viewed, device/browser info, approximate location, referring links) via cookies and analytics tools.

2) How we collect information

We collect information when you:

  • Submit a form on our website (including file uploads)

  • Email or call us

  • Interact with our social media pages

  • Browse our website (via cookies/analytics).

3) Why we collect and use your information

We use your information to:

  • Respond to enquiries and provide product recommendations

  • Arrange samples, trials, pricing, or trade supply discussions

  • Improve our products, documentation and website experience

  • Maintain business records and manage customer relationships

  • Comply with legal obligations.

4) Files and photos you upload

If you upload photos or files (e.g., installation images or dimensions), we use them only to assess your enquiry and recommend the best approach. Please avoid uploading sensitive personal information.

5) Disclosure of personal information

We may share personal information with trusted service providers who help us operate our website and communications (for example: website hosting, email, file handling, analytics). We only share what is needed for those services and expect appropriate confidentiality and security.

We do not sell your personal information.

6) Cookies and analytics

Our website may use cookies and analytics tools to understand traffic and improve performance. You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

7) Data security and storage

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. No online system is completely secure, but we work to keep information protected.

8) How long we keep information

We keep personal information only as long as needed for the purposes above, or as required by law (for example, for record-keeping and warranty/support history).

9) Access and correction

You can request access to the personal information we hold about you and ask us to correct it if it’s inaccurate.

10) International transfers

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with this policy and applicable privacy laws.

11) Changes to this policy

We may update this policy from time to time. The latest version will be published on this page with the updated date.

12) Contact us

If you have questions about privacy, or want to request access/correction, contact:

Rat Out Pty Ltd
Email: sales@ratout.com.au
Phone: 1300 728 688
Location: Sunshine Coast, Queensland, Australia